Privacy Policy

PRIVACY POLICY

1. Introduction

EBS Solar and Electrical (“we,” “our,” or “us”) is a division of EXBS (Pty) Ltd. We are committed to protecting the privacy of our clients, suppliers, and visitors to our website. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Protection of Personal Information Act (POPIA).

2. Information We Collect

We may collect and process the following types of personal information:

  • Name, contact number, and email address

  • Company name and job title (if applicable)

  • Physical address or project location

  • Technical details required for site inspections or quotes

  • Website usage data (e.g., via cookies and analytics tools)

3. How We Use Personal Information

Your information is collected for the following purposes:

  • To provide quotations, products, and services requested

  • To manage and maintain customer relationships

  • To send relevant updates, invoices, and service notifications

  • To improve our website and service quality

  • To comply with legal and regulatory requirements

We do not sell, rent, or distribute personal information to third parties.

4. Information Sharing

We may share information only when necessary with:

  • Trusted contractors, suppliers, or service providers who assist in fulfilling our services

  • Legal authorities or regulators where required by law
    All third parties are required to treat your data securely and in line with this policy.

5. Data Storage and Security

We store all information securely using access-controlled systems.
Data is retained only for as long as required to meet the purpose for which it was collected or as required by law.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of inaccurate data

  • Withdraw consent for communication or marketing

  • Lodge a complaint with the Information Regulator of South Africa

7. Cookies

Our website may use cookies to track visitor interactions and improve browsing experience. You can modify your browser settings to refuse cookies if preferred.

8. Contact Us

For privacy-related questions or requests, contact:
📧 sesales@exbs.co.za
📞 011 028 2650
🏢 Level 2, West Wing, Gallagher House, 19 Richards Drive, Midrand, 1685